Chief IT digital officer of Rolls-Royce Power Systems Jürgen Winterholler said: “Iotics’ technology is helping us realise our vision of placing our customers at the heart of everything we do, exploiting digital twin technology to deliver the best service and to enable our customers’ businesses. Together with Iotics we are building digital solutions around how they work for our customers’ needs.”

The Iotics and Rolls-Royce partnership began in May 2018, with Iotics’ technology complementing Rolls-Royce Power Systems’ digital products and services - including the customer service tool Go!Manage. The result was a single source of truth for asset information which enables the vision of Customer Service 4.0. The two companies have now signed an ongoing agreement that will allow Rolls-Royce Power Systems to harness Iotics technology to realise this vision. Starting within its extensive rail ecosystem, Rolls-Royce Power Systems sees the transformational potential of physical products and assets having their own digital twins that securely capture, share and exchange data and controls across their entire lifecycle - powering solutions for the company, its customers, partners and suppliers.

Winterholler outlined the potential opportunity for Rolls-Royce: “Customer Service 4.0 means seeing the world the way your customers do, collaborating with them, their customers, and our service partners, to deliver greater efficiencies, enhanced insights and new opportunities, without compromising on the quality and security they expect from Rolls-Royce Power Systems. We have chosen Iotics to deliver the comprehensive secure interoperability we need to make Customer Service 4.0 a reality.”

CEO of Iotics Robin Brattel added: “We are delighted to announce the ongoing relationship between Iotics and Rolls-Royce Power Systems. This is a strong endorsement of our operating environment and toolset from one of the world’s most innovative and pioneering enterprises. Rolls-Royce Power Systems’ vision of the future of next generation customer service, enabled by ground-breaking digital solutions, is inspiring and precisely the sort of project Iotics’ technology was engineered to facilitate.”

The successful partnership between Iotics and Rolls-Royce Power Systems follows the announcement in November 2019 of a £6.5 million Iotics investment by leading European investors: Talis Capital, IQ Capital and Breed Reply.